Cancellation and Refund Policy

Effective Date: 01 August 2024

1. Introduction

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions under which you may cancel your subscription or request a refund for the trade copier services provided by Dhan Trade Copier. By subscribing to or using our services, you agree to the terms outlined in this Policy.

2. Cancellation Policy

- **Subscription Cancellation**: You may cancel your subscription to our services at any time by logging into your account and following the cancellation process outlined on the website. Cancellation requests made before the end of the current billing period will take effect at the end of that period.
- **Immediate Termination**: We reserve the right to terminate your access to our services immediately if we suspect that you have violated our Terms and Conditions or engaged in any illegal or unauthorized activities.

3. Refund Policy

- **Eligibility for Refunds**: Refunds are generally not provided for fees associated with our services. However, we may consider refunds under exceptional circumstances, such as technical issues preventing you from using the services as intended, or if there has been a billing error.
- **Requesting a Refund**: To request a refund, you must contact us within 7 days of the transaction or the billing period in question. Provide a detailed explanation of the reason for your refund request and any supporting documentation.
- **Processing Time**: If a refund is approved, it will be processed within 2 business days. Refunds will be issued using the original payment method, unless otherwise agreed upon.

 

 

Surge Protection 4.67%

Carry Over Weekend 0.5%

Futures Leverage 1.7%

Spot Leverage 1.7%

Margin 4.52%

4. No Refunds for Unused Services

No refunds will be provided for unused portions of any subscription period or for any fees paid in advance.

5. Changes to the Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Policy periodically to stay informed of any changes.

6. Contact Us

If you have any questions or concerns about this Cancellation and Refund Policy or wish to request a cancellation or refund, please contact us at:

Dhan Trade Copier
info@dhantradecopier.com