Shipping and Delivery Policy
Effective Date: 01 August 2024
1. Introduction
This Shipping and Delivery Policy ("Policy") outlines the terms and conditions related to the shipping and delivery of any physical products purchased from Dhan Trade Copier ("we", "our", "us"). By placing an order with us, you agree to the terms outlined in this Policy.
2. Physical Products
Currently, our primary offerings are digital services related to trade copying. However, if we provide physical products, the following terms apply:
- **Order Processing**: Orders for physical products are processed within 2 business days from the date of receipt. Please note that processing times may vary depending on product availability and demand.
3. Shipping
- **Shipping Methods**: We offer various shipping methods, which may include standard, expedited, and express options. Shipping methods and associated costs will be displayed during the checkout process.
- **Shipping Costs**: Shipping costs are calculated based on the shipping method selected, the delivery address, and the weight and dimensions of the product. Shipping costs will be displayed at checkout before you confirm your order.
- **Shipping Time**: Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided at checkout and are not guaranteed. Delays may occur due to factors such as weather conditions, holidays, or carrier issues.
4. Delivery
- **Delivery Address**: You are responsible for providing an accurate and complete delivery address. We are not liable for any delays or issues resulting from incorrect or incomplete address information.
- **Order Tracking**: Once your order has been shipped, you will receive a tracking number (if applicable) via email. You can use this tracking number to monitor the status of your delivery.
- **Delivery Issues**: If you experience any issues with your delivery, such as non-receipt or damaged items, please contact us within [number] days of the expected delivery date. We will work with you to resolve the issue in a timely manner.
5. Digital Products
- **Access**: For digital products or services, access is provided immediately upon successful payment and account creation (if applicable). No physical shipping is involved.
- **Delivery Issues**: If you encounter any issues accessing digital products or services, please contact our support team for assistance.
6. International Shipping
- **Customs and Duties**: For international orders, you may be responsible for any customs duties, taxes, or fees imposed by your country. These charges are not included in the shipping costs and are the responsibility of the recipient.
- **Shipping Restrictions**: We may have restrictions on shipping certain products to specific countries. If we are unable to ship to your location, we will notify you and issue a refund if applicable.
7. Changes to Policy
We may update this Shipping and Delivery Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Policy periodically to stay informed of any updates.
8. Contact Us
If you have any questions or concerns about this Shipping and Delivery Policy, or if you need assistance with your order, please contact us at:
Dhan Trade Copier
info@dhantradecopier.com